Compensation Guide

"Firstly, can I say a massive thank you to all the staff that had sent me any correspondence with regards to my case, every step was laid as we progressed in the case, an outstanding team that worked tirelessly on my behalf I would recommend this team at Russell and Russell."

"Couldn't have wished for a better outcome, very satisfied with all Mr. Smethurst's team. I would like to give a big thank you to Julie who I dealt with the most. I would definitely recommend Russell and Russell to anyone."

"I am very pleased with the outcome of my claim and the help of my lawyer Saira Ali. I was constantly kept up to speed on how my claim was progressing and clearly informed of any changes. I would most definitely recommend Russell and Russell to anyone who needed a good lawyer."

"Saira Ali handled my case with great care and consideration. Great courtesy was shown throughout and I would have no problem in recommending her to anybody who needed assistance, as I had."

"Saira Ali was always competent and efficient in dealing with my claim. She was also very polite and professional in any dealings of the claim over the phone."

"Just to thank you so much for 1st class communication and I do appreciate your cooperation and help. Would recommend you to my friends."

"I would like to thank Saira and Nicola for all their hard work. They are both very professional and very approachable. I would recommend them to anyone. Very pleased with the service."

"I would like to say thank you very much for all your time and I am so glad that I chose your company, very helpful."

"I would just like to add that although both my claims came to nothing in the end, the manner in which you dealt with my claims and the thoroughness of detail was excellent and I thank you for that.

"You have dealt with me in a friendly and professional manner that has left me at ease that you were doing the best for me and he best possible outcome.I would have no hesitation in using your services again and would recommend you to any of my acquaintances. Many thanks."

"Kept informed at all times and always ready to answer any concerns or questions. Overall, an excellent service."

"Thank you Saira for all the work you have done for me. I know we have never met, but it has always been a pleasure speaking to you on the telephone. Simply, thank you."

"I would just like to say a massive thank you to all the team for helping me through these couple of years with my claim, if it wasn't for you guys I wouldn't be in the position that I am. Words cannot express what you have done for my family, especially Jane Penman. I will be passing your service on to other people as a highly recommended solicitors. Once again, thank you very much."

“Owing to the original onset of my claim R&R have been the most professional as one would expect in their field of personal claims.

“My accident was an horrendous experience and although I did not seek their assistance until some two years later, the level of detail of the accidents and the subsequent hospital reports made this an easy journey for me without intimidation all.

“Thank you so much for your achievements and considerations.”

“Patient and caring throughout, I’d like to thank Claire Mackenzie for all her support.”

"Excellent service, always kept informed on progress! Couldn't thank the team at Russell & Russell enough for everything. Thank you and would defo recommend to friends and family."

“Great customer service. Always patient with clients even when the client is slow to respond, which on many occasions that was me. I would highly recommend Russell & Russell Solicitors.”

"Thank you so much Saira, you are a beautiful kind person and very helpful."

"Very professional, case dealt with compassion. Friendly service. Also updates given frequently,"

"Saira is a very good person and was very helpful in every step of the process she went through. I am very thankful for everything she has done for me. Also very easy to talk to."

"Just to say thank you so much for all your help and expertise in my claim for compensation. Kinds regards to all your team."

"We have been very happy with your support. Thanks a lot to Russell & Russell Solicitors. Thanks to Saira Ali."

"Saira was a fantastic solicitor, very efficient and kept me updated at all times. She was a very nice person. Would definitely recommend to anyone, I would use her again. I can't thank Saira enough."

"Many thanks to the team, especially Fiona who I feel went above the required mark. Very helpful." 

“I didn’t think I even had a case until I spoke to your representative, Daniel. And you then told me I had, you handled my case with great professionalism, for which I thank you.”

“Just to let the company know, that the service provided by your company, Russell and Russell, from Rebecca H is excellent. Constantly informed me in relation to my case and ‘we’ started the process. Thanks for everything. Look forward to dealing with you in future and will highly recommend. Thank you once again.”

“I am very pleased with the service provided by Russell & Russell and I am extremely grateful to Mrs Penman and Fiona for all their hard work.

“I would highly recommend Russell & Russell to anyone requiring the services of a solicitor.”

"I felt I was in good hands which reduced the stress on the whole incident. I am grateful for that." #

"Helpful staff. Saira was brilliant."

"Thank you very much for everything. I felt very comfortable talking to you and thank you very much for your time. 100/100, excellent."

"I would, and have, recommend your company in the future to other people and work colleagues."

"My case was dealt with very efficiently. I was kept up to date with reference to the claim. Very pleased with the outcome. Many thanks to Saira Ali."

"Thanks (Saira) for the hard work, much appreciated. Thank you."

"Very professional service. Friendly and informed all the way."

"I'm very happy with the outcome. Thank you very much for all of your help throughout this claim. Saira has been very helpful and always kept me updated throughout the process, thank you."

"Brill."

"Saira has dealt with my personal injury very well. I am very grateful for all the help she has given."

"Saira was ever so helpful when asked questions or advice - got back to me very quickly, also through email or phone! Thanks very much again."

"Saira is fantastic, very sensitive and always kept me up to speed. Highly recommend her!"

"Always there to answer any queries and questions. Very pleasant."

"Saira has been a great help and kept me well informed throughout the whole case."

"Saira was very polite and very efficient. She dealt with all my problems, concerns perfectly."

"I was quite concerned at first as I'd never had to deal with solicitors before about claiming compensation. Saira, especially, has made this whole process quite painless and easy to deal with. Always super polite and helpful on the phone, very professional. I'd like to thank Saira personally for all her help and the other staff too. Hopefully, I won't need you again, but if I did I wouldn't hesitate to use Russell & Russell again and also to recommend them."

"Ms Ali dealt with this claim sensitively, efficiently and professionally. I cannot fault her and am extremely grateful for all the help and patience which she gave to me. 

"Thank you so much for all you have done and the manner in which you conducted yourself."

"I would not hesitate to recommend Russell & Russell for their services. Many thanks to Saira once again."

"We as a family would like to thank you on behalf of our mum. We are very satisfied with your service and would recommend you to friends. Thank you again."

"Thank you for all your help and support."

"Very happy with overall help."

Find out more about our Personal Injury Services

“Saira Ali handled my case very well. This lady is an asset to your team!”

“Would happily recommend. Thank you for your professionalism and patience throughout the case!”

"Saira and Diane were helpful and quickly responded to all my questions and concerns. Russell & Russell provided excellent service and settled my claim efficiently. Thank you once again for doing a great job.”

"Thank you Saira for all your work throughout all the procedures of my claim!"

"I would like to thank you for the very professional way you dealt with my claim, everything was explained to me clearly, I would not hesitate use your services again if required and would you to family and friends."

Excellent service. Friendly, down to earth but professional at all times. Thank you. 

Excellent service from start to finish.

Fiona and Jane were extremely helpful throughout the case, very professional and kept me informed with what was going on.

I would definitely recommend their services                            

Rebecca showed empathy, care, and was professional throughout.  Thank you for your hard work

Very friendly team. Always willing to help with any enquiry. Hopefully not need Solicitors again but would use this company or recommend with no hesitation.

The case wasn’t straight forward but we were very satisfied with the way changes in circumstances were dealt with by our Solicitor and Barrister.

Although my claim was very small in comparison to a lot of others and although no fee was earned, I feel that Rebecca was nothing less than professional, at no point did she ever make me feel like it was not worth her while to represent me.  I would have no hesitation recommending Rebecca.  

I would just like to thank her and wish her well for the future 

Excellent service

I would like to pass on my thanks to R&R for a brilliant outcome to my claim. Both Jane Penman and Fiona White have been excellent and kept me fully updated on the progress of my claim. Thank you

Daniel handled 2 of my cases both of which were handled with brilliant care and with great speed. Very nice chap with great communication and customer service. Always willing to help and respond and clear things out. Honestly to sum it all up I’d just say “bish bash bosh, job done”! So simple and easy. I literally filled my info and gave all my details and explained everything rest was handled by them and I just sat back and waited for the final response! I didn’t have to worry at all Dan kept me up to date thoroughly and in a very timely manner. Thank you for the service. Will recommend for sure! 

Daniel Dickinson has been the most efficient person and dealt with my case excellently.  Very much appreciated. Extremely satisfied

I have dealt with these solicitors previously & they are very efficient, pleasant friendly staff & always helpful with my questions & explain everything clearly

I would recommend Russell & Russell to all my family and friends for a high service. Fantastic service from Jane Penman and Daniel Dickinson

I would recommend Russell & Russell to all my family and friends for a high service. Fantastic service from Jane Penman and Daniel Dickinson

I am very impressed with the speed and efficiency in which my claim has been dealt with, and I know this is due to the professionalism of Daniel Dickinson (and colleagues) who handled this case for me.  I have been involved in this process on a couple of previous occasions in the past which were drawn-out, unnecessarily complicated and tedious.  On this occasion however I believe Daniel and colleagues were always on top of the matter, provided me with prompt and regular updates as to the claim's progress and took the time to answer my questions.  Unlike the other occasions aforementioned, I have felt minimal stress with this claim and I am grateful to Daniel and his colleagues for securing me a favourable outcome and making it a very easy and straightforward process. Thank you!

Daniel is a very good professional.  I would recommend him and would use Russell & Russell again for any future services

I have had a very stressful year since the car accident in September 2022. Through all this time I have found Daniel Dickinson to be so helpful, understanding and informative. Thank you so much. I wish him well and every success as he continues with his career 

Thank you for dealing with my claim. I am so grateful for all you have done. I will recommend you to my family and friends

I would like to thank Daniel Dickinson for all his help with my personal injury claim.  His communication was excellent and he kept me informed all the time

Daniel was brilliant to deal with and kept me informed throughout. Such a friendly and knowledgeable person, and he always had tome to explain and listen. A professional service was received at all times. I would not hesitate to use again and thoroughly recommend Russell and Russell.

From the moment of my initial contact to a final settlement the service i received from Russell and Russell, in particularly Daniel Dickinson was excellent and the advice was first class

Mrs Rebecca Hodge dealt with my personal injury claim in a professional, efficient and straightforward manner keeping me informed either my letter or email at every stage. Even though this claim took a considerable amount of time to conclude I felt confident that Mrs Hodge was giving me excellent advice and that she was acting with integrity and my best interests. I am very grateful of this service. Thank you!

Friendly Solicitor who dealt with my claim as quickly as possible. I was happy with the outcome

A very good service from start to finish, all members of staff are all very friendly and approachable. Their advice wasn't complicated or wasn't made hard to understand. Either keep in contact over the phone or via email or letter. Nice approach when on the phone, would recommend to anybody who would want a solicitor for anything

Fantastic service provided by Russell and Russell. Got me the compensation I deserved from my employer. Highly recommended solicitors.